Refund policy

Returns and right of withdrawal

14-day right of withdrawal

If you buy as a consumer in the EU, you may withdraw from the contract within 14 days of receiving the goods, without giving a reason, in accordance with Directive 2011/83/EU and Hungarian Government Decree 45/2014 (II. 26.).

How to return

  1. Email info@nexakft.com within 14 days of delivery with your order number and the items you want to return. You may use the model withdrawal form below, but it is not required.
  2. We confirm and send the return address.
  3. Send the goods back within 14 days of your notice. The direct cost of returning the goods is borne by you unless the item was faulty or not as described.

Refund

We refund the full price of the goods and the original standard shipping cost within 14 days of receiving the return (or proof of shipment), using the original payment method.

Condition of the goods

You may inspect the goods as you would in a shop. If the value of the goods has been reduced by handling beyond what is needed to check them (for example, used, installed or with seals broken), we may deduct the loss in value from the refund.

Exceptions

The right of withdrawal does not apply to sealed software or licences once the seal is broken or the licence activated, to goods made to your specification, and to business customers (B2B).

Model withdrawal form

To NexaCore Kft., Oroszlán utca 2. 2. em. 4. ajtó, 6720 Szeged, Hungary, info@nexakft.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on / received on: ______
Name and address of consumer: ______
Date: ______

Company details

NexaCore Kft.
Oroszlán utca 2. 2. em. 4. ajtó, 6720 Szeged, Hungary
Company registration number: 06-09-030844 (Company Registry of the Szeged Regional Court (Szegedi Törvényszék Cégbírósága))
Tax number: 32927131-2-06
EU VAT number: HU32927131
Managing director: Tareq Abdullah Zaid Tareq
Email: info@nexakft.com